Frequently asked questions
Everything you need to know about Brydge. Can't find what you're looking for? Talk to our team.
General Questions
Learn the basics about Brydge
What is Brydge?
Brydge is an AI-powered wholesale agent that automatically transforms order files from any format into clean, ERP-ready data. Think of it as your intelligent order processing assistant that never sleeps, handles any file format, and eliminates manual data entry.
How does Brydge work?
Brydge uses advanced AI to process orders in three simple steps:
- Accept any format - Upload files in CSV, Excel, PDF, email, EDI, or any other format. No templates required.
- AI validates with confidence - Our AI doesn't just process, it validates every field with match confidence scoring so you know the accuracy level.
- Export anywhere - Send clean data directly to your ERP/OMS via API, EDI, or file export in your exact format.
Who is Brydge for?
Brydge is perfect for:
- Brands - Processing thousands of retailer orders without adding headcount
- Retailers - Submitting purchase orders to multiple suppliers
- Agencies - Managing order processing for multiple clients
How accurate is Brydge?
Brydge maintains a 99.9% accuracy rate across all order processing. Our AI provides match confidence scores for every field, so you can see exactly how confident the system is about each data point. Any low-confidence items are flagged for quick human review.
Why wouldn't we just use ChatGPT for this?
ChatGPT is to Brydge what Google Sheets is to Xero. You wouldn't run your accounting in a spreadsheet because spreadsheets don't understand accounting. They can't reconcile bank feeds, calculate VAT returns, or flag duplicate invoices. You need a specialist, not a generalist.
Same principle here. ChatGPT doesn't know your product catalogue, can't match a retailer's shorthand to your actual SKUs, and has no concept of your ERP's required format. Brydge is purpose-built for wholesale. It learns your catalogue, validates against your real data, scores every match with confidence levels, and exports directly into your systems.
How long does it take to set up?
Most teams are up and running within 24-48 hours. The setup process includes: connecting to your ERP/OMS (15 minutes), uploading sample orders so Brydge learns your data structure (30 minutes), and a validation test with real orders (1-2 hours). Enterprise customers with custom integrations typically launch within 1-2 weeks.
Technical Questions
Integration and compatibility details
What file formats does Brydge support?
Brydge accepts virtually any format including:
Common Formats:
- • CSV and TSV files
- • Excel (.xlsx, .xls)
- • PDF documents
- • Email body text
- • Word documents
Advanced Formats:
- • EDI (X12, EDIFACT)
- • XML and JSON
- • API webhooks
- • Plain text (.txt)
- • Custom proprietary formats
Which ERP/OMS systems does Brydge integrate with?
Brydge connects with all major systems including NetSuite, SAP, Microsoft Dynamics, Oracle, Shopify, Magento, QuickBooks, and 50+ others. We also support custom integrations via API for proprietary systems. If you have a specific system, contact us to confirm compatibility.
How does Brydge handle different languages and currencies?
Brydge supports multi-language order processing (English, Spanish, French, German, Italian, Portuguese, and more) and automatically detects and converts between currencies. Our AI understands context in different languages and normalises data to your preferred format.
Is my data secure?
Yes. Brydge is SOC 2 aligned and designed with EU and UK data protection in mind. We comply with the EU GDPR and UK GDPR. Your data can be stored and processed within the UK/EEA where required. We use enterprise-grade encryption (AES-256) for data at rest and in transit. Your data is never used to train our AI models, and you retain full ownership. Where data is transferred outside the UK/EEA, we use appropriate safeguards such as UK International Data Transfer Agreements and EU Standard Contractual Clauses. Enterprise customers can discuss on-premise or UK/EEA-only deployment options.
Can Brydge handle high volumes?
Yes! Brydge is built to scale. Our platform processes over 10 million orders annually for our customers. Whether you process 100 orders per month or 100,000, Brydge handles the volume with the same speed and accuracy. Enterprise plans include dedicated infrastructure for guaranteed performance.
What APIs does Brydge provide?
Brydge offers REST APIs for order submission, status checking, data retrieval, and webhook notifications. Full API documentation is available to Professional and Enterprise customers. We also support bidirectional sync for real-time updates between Brydge and your systems.